Courses

Customers look to knowledgeable sales staff for guidance and impartial advice. Our product knowledge training is not boring technical stuff, but good sound unbiased information that you can rely on to help advise a Customer correctly. Our programmes offer new salespeople the opportunity to develop a sound understanding of their products and for experienced salespeople there is the opportunity to achieve the level of knowledge that is the hallmark of the true professional.





Understanding Carpets - 1 Day Programme

Course Overview

  • Carpet manufacturing techniques.
  • Fibres and yarns.
  • Assessing quality and performance.
  • Carpet maintenance.
  • Underlays.

Understanding Carpets for Managers - 1 Day Programme

Course Overview

  • Manufacturing techniques, fibres and yarns.
  • Assessing quality and performance.
  • Carpet maintenance and underlays.
  • Actions required to manage the estimating process utilising in-store estimators, sub-contract staff and carpet fitters.
  • Monitoring the acceptance of estimates.
  • Identifying common manufacturing defects, and appropriate actions for dealing with them.
  • Likely causes of shrinkage and losses in the fitting process.
  • Methods of maintaining fitting standards.

Understanding Rugs - 1 Day Programme

Course Overview

  • Different types of rugs and their origin.
  • Popular rug styles, constructions and materials used.
  • Assessing quality and performance.
  • Grading schemes used in different production areas.
  • Correct rug maintenance procedures.
  • Current styling trends and the sales opportunities presented by them.

Understanding Wood and Laminates - 1 Day Programme

Course Overview

  • Floor types including solid wood, engineered parquet, veneer parquet and laminate flooring.
  • Product selection in terms of grading, style and character,colour, design and aesthetics.
  • Installation methods and planning considerations including maximum floor widths.
  • Product properties including wear resistance, light fastness, UV ageing, moisture sensitivity and allergies.
  • Underfloor heating.
  • Care and maintenance methods and the benefits of the correct maintenance programme.
  • Current styling trends and the sales opportunities presented by them.