Courses

The Flooring Guild is totally committed to helping consumers to buy the RIGHT product. We will show you how to sell effectively in a relaxed common sense manner without resorting to gimmicks and high pressure. Throughout our programmes we present the results of comprehensive consumer research to give an unparalleled insight into what Customers really want. This leads to a careful analysis of the skills required to be a Sales Professional as proven by top salespeople throughout the world. The theory is then combined with practical examples to provide an excellent framework for the conscientious Salesperson to enhance his or her career.





Introduction to Retail Selling Skills - 1 Day Programme

Course Overview

  • What is selling?.
  • How and when to approach a Customer.
  • Establishing need.
  • Presentation skills.
  • Creating the desire to buy.
  • Handling concerns and reservations.
  • Closing the sale.

Professional Retail Selling Skills - 2 Day Programme

Course Overview

  • The role and value of a salesperson.
  • Planning the sale.
  • Selling psychology.
  • Body language and its importance.
  • How and when to approach a Customer.
  • Establishing need.
  • Presentation skills.
  • Creating the desire to buy.
  • Handling concerns and reservations.
  • Effective closing.
  • Extra business from satisfied Customers.

Wood Flooring Professional Selling Skills - 2 Day Programme

Course Overview

  • The role and value of a Salesperson.
  • Planning the sale.
  • Selling psychology.
  • Body language and its importance.
  • How and when to approach a Customer.
  • Establishing needs specific to wood flooring.
  • Presentation skills.
  • Creating the desire to buy.
  • Features and benefits of the various types of wood flooring.
  • Handling concerns and reservations.
  • Effective closing.
  • Extra business from satisfied Customers.