We offer a variety of comprehensive programmes which are suitable for new or experienced managers and supervisors. The contents of each course are selected from an extensive list of modules according to the requirements of the target audience. All courses are designed to provide a practical framework for effective team working and will benefit anyone in the flooring and furnishing industry irrespective of previous training or experience.

Management Skills - 2 Day Programme

Course Overview

  • The Role of the Manager.
  • Leadership and Motivation.
  • Motivation.
  • Managing Performance.
  • Handling Under-performance.
  • Reviewing Performance.
  • Time Management.
  • Brainstorming.

Managing People - 1, 2 or 3 Day Programme

Will be selected from the modules marked with an asterisk (*), depending on duration

  • Programme content determined by Client.

Management Training Modules


  • The delegation process.
  • Planning to delegate to others.
  • Following up the delegation.

Interpersonal Skills*

  • Understanding yourself.
  • Understanding others.
  • Adopting the right approach.
  • Influencing others.
  • Dealing with "difficult" people.

Leadership and Motivation*

  • Leadership styles.
  • Understanding people.
  • Motivating others.
  • Understanding attitudes.
  • The importance of recognition.

Managing Performance*

  • Managing and reviewing day-to-day performance of staff.
  • Key principles and key skills involved.
  • Handling under-performance.
  • Handling disciplinary situations.

Team Building*

  • Team leadership.
  • Team membership.
  • Characteristics of a really effective team.
  • Building your own team.
  • Team roles.

Time Management*

  • Looking at how you spend your time.
  • Prioritising your workload.
  • Delegating to others.
  • Tips for improved self-management.
  • Time logs.
  • Diary systems.

Training and Coaching Skills*

  • How to pass on your skills to others.
  • Planning training in the store/branch/department.
  • How to run your own training sessions.
  • One-to-one instruction skills.
  • Training small groups.
  • Training large groups.

Appraisal Interviewing

  • What is performance appraisal?
  • Benefits of a good appraisal system.
  • Developing the right skills.
  • Preparing for, carrying out, and following up the appraisal interview.

Business Planning & Organisation

  • The planning process.
  • The SWOT analysis.
  • Establishing priorities and setting objectives.
  • Identifying potential problems.
  • Brainstorming.
  • Monitoring and control.
  • Reviewing plans.

Business Writing Skills

  • Writing for the reader.
  • Keeping it simple.
  • Writing memos/letters/reports.
  • Checking your own writing style - punctuation, paragraphs, removing 'Gobbledegook’.

Communication Skills

  • Barriers to communication.
  • Understanding what people need.
  • Communication methods.
  • One-way/two-way communication.
  • How to communicate effectively with others.

Creating Thinking & Brainstorming

  • How to run a brainstorming session.

Managing Change

  • Where do you want to get to?.
  • Where are you now?.
  • Force field analysis.
  • When and how to communicate the changes.
  • Sharing the vision with others.
  • Introducing and sustaining the changes.

Managing Service

  • What is service?.
  • Who are my Customers?
  • Exceeding Customer expectations.
  • Agreeing/setting standards.
  • Monitoring/reviewing performance.
  • Recognising exceptional performance.

Presentation Skills

  • Planning and preparing to give a presentation.
  • Tools and techniques of presenting to small groups.
  • Use of visual aids.
  • Use of notes.
  • Controlling nerves.
  • Practice and review.

Running Meetings

  • Preparing the Agenda.
  • Communicating with meeting delegates.
  • Chairing the meeting.
  • Discussion leading.
  • Controlling the meeting.
  • Ensure follow-up action takes place.

Selection Interviewing

  • Deciding what you are looking for/the person specification.
  • The decision-making process.
  • Planning and carrying out the selection interview.

Team Briefing

  • What is team briefing?.
  • Benefits of good team briefing.
  • Making the brief interesting and relevant.
  • Conducting the briefing session.